常見問題 Frequently asked questions | Eone Timepieces

Eone Timepieces

常見問題 Frequently asked questions

What is the watch details?

Swiss Parts Movement
Case: titanium.
Case diameter: 40mm.
Case thickness: 11.5mm.
Strap: Stainless steel mesh/ Cotton Fabric Leather
Strap length: 158mm – 210mm.
Strap width: 20mm.
Manufacturers’ warranty: one year.

我需要為我訂購的手錶繳稅嗎 ?
Do I have to pay tax on the watches I order?

您可能需要向您所在國家繳交進口稅。
You may be liable for local import taxes in your home country.  

 

手錶是否附有保證或保固?
Do the watches come with guarantees or warranties?

所有從Eone Timepieces官方網上商店 或 銷售點 或 授權經銷商購買我們手錶的顧客,
Eone Timepieces將會提供1年的維修保養/保固服務。
All the watches we sell come with ONE YEAR warranties provided by Eone Timepieces.  

 

配送方式
Delivery Methods

我們的手錶採用聯邦快遞 或 順豐速運 或 本地郵政交付。
Our watches are delivered by Federal Express, SF Express or local Post Office. 

 

訂購產品後需幾天才可以收到產品?
How many days will it take to receive the product after an order is placed?

收到您的訂單後,我們期望可於7個工作天內寄出。預期送達時間如下
We aim to dispatch orders within seven working days. All estimated delivery times are stated below.

香港 Hong Kong

►最多三個工作天 up to three working days

台灣、中國 Taiwan and China, Mainland

最多五個工作天up to five working days

新加坡、馬來西亞、泰國或其他亞洲國家 Singapore, Malaysia, Thailand and other Asian countries

最多七個工作天up to seven working days  

 

郵寄服務包括哪些國家/地區?
Which countries do you ship to?

我們會向大多數亞洲國家提供郵寄服務,除韓國以外(請訪問,http://www.eone-time.kr)。 如果您於我們網站訂購手錶時,在列表中看不到您的國家,請聯繫我們為您提供協助。
We ship to most countries in the Asia except Korea (please visit, http://www.eone-time.kr). If you are trying to order watches and can’t see your country in the list pleasecontact us to place your order.   

  

What happens if I buy a watch and it is damaged or doesn’t work?

If your watch is defective when you receive it, it will be replaced or repaired right away. See our terms and conditions. If it subsequently develops a fault within the period of Eone Timepieces’s warranty, and the fault is covered by the warranty, then it will be repaired. Again, please refer to our terms and conditions.  

 

What happens if the watch battery has stopped working?

Please note that batteries supplied with watches are installed at the factory to check the watch is working and, due to time spent in warehousing and shipping, may be partially run down by the time of sale. Batteries are therefore not covered by Eone Timepieces’s warranty. If your watch stops working you should in the first instance take it to a specialist watch shop or repairer to have a new battery fitted. Neither Eone Timepieces nor the manufacturer can be held liable for the cost of replacing the battery.

 

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